ShoreTel is the provider of brilliantly simple Unified Communications (UC) solutions based on its award-winning IP business phone system. With our Unified Communications solution, enterprises trade complexity for plug-and-play simplicity in integrated voice, video, data, and mobile communication.
ShoreTel delivers an award-winning UC system that is purpose-built for IP, and designed to be as easy to manage and scale across sites and geographies as it is to deploy and use. The solution’s open ecosystem and unique distributed architecture means it fits right in with existing infrastructure, and works seamlessly with business applications and processes.
Unified Communications Platform
ShoreTel’s unique purpose-built distributed voice architecture forms the heart of our unified communications platform, allowing for its rich feature set and highly reliable distributed voice services. Along with IP telephony, contact center, and unified communications services, it scales with plug-and play ease across as many sites as needed.
PLATFORM HARDWARE
ShoreTel Voice Switches are purpose-built appliances providing VoIP telephony with unmatched reliability and availability. Our appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
PLATFORM SOFTWARE
The distributed single-image architecture at the heart of our platform software delivers voice, unified communications, and feature-rich applications, making a ShoreTel system easy to deploy, manage, and scale.
Unified Communications Platform Hardware
SWITCHES-DIGITAL TRUNKING
- ShoreTel Voice Switch 220T1
- ShoreTel Voice Switch 220T1A
- ShoreTel Voice Switch 220E1
- ShoreTel Voice Switch T1k
- ShoreTel Voice Switch E1k
SWITCHES-BRI TRUNKING
- ShoreTel Voice Switch 90BRIV
- ShoreTel Voice Switch 90BRI
- ShoreTel Voice Switch 30BRI
SWITCHES-ANALOG TRUNKING
- ShoreTel Voice Switch 120
- ShoreTel Voice Switch 90V
- ShoreTel Voice Switch 90
- ShoreTel Voice Switch 50V
- ShoreTel Voice Switch 50
- ShoreTel Voice Switch 30
SWITCHES-ANALOG EXTENSIONS
- ShoreTel Voice Switch 24A
APPLIANCES-MOBILITY ROUTER
- ShoreTel Mobility Router
APPLIANCES-VPN CONCENTRATOR
- ShoreTel VPN Concentrator
APPLIANCES-INAGTE SIPARATOR
- ShoreTel InGate SIParator
APPLIANCES-SERVICE APPLIANCE
- ShoreTel Service Appliance
Platform Software
The distributed single-image architecture at the heart of our platform software delivers voice calling, features, and applications, and makes your ShoreTel system easy to deploy, manage, and scale.
CORE SOFTWARE
Delivers the tools that form your business communication system, including voice routing, call routing, and unified messaging.
CONTACT CENTER
Advanced solutions designed to meet all your call center or helpdesk needs with business process integration, in-depth reporting and sophisticated routing.
ADVANCED APPLICATIONS
Bi-level alerting and built-in messaging helps to mobilize internal resources to coordinate a response in emergency situations.
ShoreTel IP Phones
ShoreTel’s offers IP phones (also known as VoIP phones), to suit every type of business user: from executives, to operators, to remote workers, to call center supervisors. An integral – and ergonomic – part of ShoreTel’s VoIP telephony solution, ShoreTel phones come preconfigured, reducing dramatically the time required to deploy your VoIP business telephone system. And because ShoreTel phones interoperate with ShoreTel Communicator, it is easy to extend the reach and features ShoreTel’s business VoIP solution well beyond the walls of the office.
655
12 lines, Large Color Touch Screen, Integrated VPN Client, Gigabit Ethernet
565G
6 lines, Integrated VPN Client, Gigabit Ethernet, Bluetooth
560G
6 Lines, Integrated VPN Client, Gigabit Ethernet
265
6 Lines, Integrated 10/100 ethernet switch
230G
3 Lines, Integrated VPN Client, Gigabit Ethernet
230
3 Lines
212K
12 Lines, Key System
115
1 Line
110
1 Line
BB24
Button Box, 24 Lines, Feature Keys
Software
Communicator
This customizable and highly intuitive user interface provides fully integrated unified communications and call management tools.
RoamAnywhere Client
Put the power of the desk phone in your pocket with this easy-to-use application for mobile devices.
ShoreTel Director
ShoreTel Director provides the core management of the ShoreTel UC System. This Web-based tool streamlines the management of all voice applications across locations into one best-in-class interface.
Our business phone systems swap old equipment for new thinking
Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications (UC) capabilities of ShoreTel’s business VoIP phone system are transforming the way people work.
By integrating communication tasks –such as video conferencing, IM, mobility and online collaboration – usually performed with separate tools, ShoreTel’s brilliantly simple business VoIP solutions help boost productivity and reduce costs.
BUILT TO LEVERAGE THE POWER OF VOIP TELEPHONY.
Thanks to its ingenious purpose-built single-image architecture, your ShoreTel VoIP phone system scales and grows across as many sites, or as many continents, as you need.
EASE IS BUILT-IN, TOO.
End users don’t just get new phones on their desks: they get a brilliantly simple new way to work with ShoreTel Communicator (formerly ShoreTel Call Manager), an intuitive application designed to streamline communication management.
99.999% AVAILABILITY FOR 100% PEACE OF MIND.
The ShoreTel distributed architecture is incorporated into a unique appliance-based platform with no single point of failure: each switch and site functions as an independent call processor.
THE LOWEST TCO IN THE INDUSTRY.
Our total cost of ownership (TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return of investment within a year.
VIRTUALIZED DEPLOYMENTS.
ShoreTel applications, such as unified messaging or system administration, can be installed on physical and/or virtual servers residing in a data center or on premise.
Enterprise mobility that puts mobile UC on the smartphones employees love
ShoreTel Mobility enables businesses of all sizes to integrate leading– and loved –smartphones and tablets securely, simply and cost-effectively, with existing enterprise communication and applications and infrastructure.
Our enterprise mobility solution makes it easy for your workforce to communicate on the devices of their choice. From any location (office, home, hotspots), and on any network (voice over Wi-Fi , voice over 3G/4G, or cellular), they can access a full suite of mobile unified communications tools.
Businesses are deploying ShoreTel’s mobile workforce solution to address the key challenges associated with: BYOD (bring-your-own-device) demands from employees, soaring international roaming costs, poor in-building coverage, and integration into corporate PBX and Unified Communications systems.
Not only is ShoreTel Mobility an inherent component of the ShoreTel Unified Communications system, it also easily integrates with other PBX and UC systems, including those from Alcatel-Lucent, Cisco, Avaya, and Microsoft, among others.
DESIGNED TO SLASH THE HIGH COST OF ENTERPRISE MOBILITY.
ShoreTel Mobility’s patent-pending least-cost routing not only routes cellular calls via the cheapest path inside and outside the enterprise, but is also one of the only solutions to use VoIP over WLAN
CONSTANT CONNECTIVITY AND MOBILE UC AT YOUR FINGERTIPS.
The need for an increasingly mobile workforce to remain connected at all times, combined with building design and materials that inhibit cellular radio transmission.
MOBILITY WITH SECURITY IN MIND.
ShoreTel Mobility secures mobile enterprise communications by leveraging proven standards for authentication and encryption with X.509 digital certificates and AES-256 encryption.
Contact center solutions that simplify your customer communications.
Customers expect higher levels of service than ever, and multisite contact centers are now the norm. Built on the highly reliable voice capabilities of our unified communications system, ShoreTel’s Contact Center solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact center into a revenue center.
ShoreTel offers flexible solutions for all types of enterprises: from smaller, less formal environments to large organizations that require call centers with sophisticated routing and reporting options, multimedia, self-service and outbound campaign capabilities.
PURPOSE-BUILT FOR IP; DESIGNED FOR EASE.
As a contact center provider, the ShoreTel virtual contact center offers both agents and supervisors, regardless of location, powerful and consolidated capabilities through ShoreTel Communicator (formerly ShoreTel Call Manager), the unified, intuitive desktop interface used company-wide: IVR, intelligent routing, outbound, and media handling.
